Top Shuttles S.A D C.V and/or its affiliated companies, subsidiaries or representatives will not be in any way responsible for problems that may be generated as a result of the breach of the agency or person who has made the reservation under your name.Our trip from Cancun to Tulum? Oh, it was a total blast! We, being the digital nomad couple we are, were super excited about this journey. Note: Bookings requested from or for third parties are responsability of the person requesting the service. Likewise, you confirm that you agree with the cancellation and change policies of Top Shuttles S.A DE C.V Upon concluding your payment, you authorize Top Shuttles S.A DE C.V to use your credit or debit card information to process the payment of the service requested, linked to the booking number in your voucher. The refund will be made within a period of 3 months, after resuming normal activities In cases of adverse events caused by natural phenomena, Pandemic, etc.No refunds can be made or requested if your payment was made using a third party company like OXXO.No refunds can be made or requested if you did not show up for the transfer service o tour activity.Services that were requested with a wrong date or wrong information will not be refunded and the dates can be changed up to 24 hours prior the service.Cancelation request made with 3 days or less before service will NOT BE refunded.If payment was made with Credit Card, PayPal, Stripe or Bank transfer, the amount refunded will be made with no more than 3 months after sending the Cancelation request.
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